Terms & Conditions
This website is owned and operated by Physiomart LLC who are completely dedicated to total customer satisfaction. If you have any suggestions or comments please email us. Our contact details as follows:
42, Al Habtoor Warehouse Comoplex
14 Street, Al Qusais Industrial Area 3
Tel: 04 250 2583
Fax: 04 250 2584
Email: [email protected]
Commercial Registration Number: 661223
Physiomart is a Trade Mark registered to Physiomart LLC. You must not: (a) reproduce, duplicate, copy or otherwise exploit Physiomart or Physiomart material for any commercial purpose; (b) modify any material or items supplied by Physiomart; or (c) redistribute Physiomart Trading Pvt Ltd or Physiomart material except for content specifically and expressly made available for redistribution, such as our newsletter. (d) Sell or offer for sale or advertise for sale the Physiomart range of products on Souq.com, Amazon, ebay or any other third party online sales websites without a signed agreement from us. (e) Allow the bidding of "Physiomart" on any PPC (pay per click) Internet campaign/s which is strictly forbidden.
Making a Purchase
We accept Cash or Card payment on Delivery. We do not charge for any item until it is delivered.
If you wish to order over the phone please call us on 04 250 2583.
Should there be a mistake in your order and you cannot correct it in the shopping cart, contact us and we will correct the mistake.
You will receive an order confirmation when we receive your order. However, this does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. In case the product is no longer available, we will contact you to offer the next best alternative.
Special Offers and Discounts: All offers are subject to availability, and any offers/discounts shown are available on selected items only. Please review your checkout page for more information.
The sales contract: We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
Payment notwithstanding delivery of goods shall remain the property of Physiomart LLC until such time as all payments are made in full.
Your rights to cancel your contract: You may cancel your order for the goods at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your sales contract nor will you have to pay any penalty.
- To cancel your order you must notify us in writing.
- If you have received the goods before you cancel your order then you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
- Once you have notified us that you are cancelling your order, any sum debited to us from your credit/debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. The goods should be returned insured via registered delivery to us undamaged and returned in a saleable condition, the goods must not have been fitted, installed or used in any way, all accompany products ordered with the product must be returned at the same time. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
- All packaging must be retained. Carriers have a right to refuse collection of consignments without appropriate packaging.
Cancellation by us: We reserve the right to cancel the contract between us if:
- We have insufficient stock to deliver the goods you have ordered;
- We do not deliver to your area; or
- One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
- If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for any inconveniences suffered.
Select Delivery Service Required
Standard shipping and handling within the UAE is FREE for all orders above AED 500.
Flat Shipping Rate
All UAE orders below AED 500 will be subject to additional delivery charges of AED 30 per delivery.
Pickup from Store
Alternatively all customers are welcome to our store to pick up the orders yourselves.
Additional shipping & handling charges apply to all overseas orders. Shipping and handling charges for overseas orders are calculated based on the weight & dimension of the order and the delivery location. The customer shall be notified by email of the delivery charges and a proforma invoice for the value of the goods plus the delivery charges shall be sent to the customer seeking approval. Your order will not ship until the charges has been agreed and paid for. For more information on delivery of overseas orders please e-mail to [email protected] or call +971 4 250 2583.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 30 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
- to make good any shortage or non-delivery;
- to replace or repair any goods that are damaged or defective; or
- to refund to you the amount paid by you for the goods in question in whatever manner is appropriate
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) however arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
All orders will be processed immediately. Orders are normally despatched the next working day (if received before 4.00pm working days only) and standard delivery are normally received in 5 days. These orders are normally dispatched by courier delivery service. International orders are generally received in under 14 days.
Your items must be signed for, or instructions left to ensure the parcel can be left safe. In the unlikely event that your parcel cannot be delivered due to a courier error, we will refund you the delivery charge. We do not accept any other liabilities, expenses or compensation claims other than the courier refund charge.
**Please note - if the courier attempts to make a delivery, and no one is in to sign for the parcel, or you have not left clear instructions for the item to be left safe, no refund will be issued as the courier has made every attempt to deliver the parcel**
Please note that majority of our orders are dispatched by a 'registered courier'. Please ensure when placing your order, that you give an address where someone will be able to take charge of the item, or you can alternatively leave a message in the 'special instructions' section stating that you would like the item to be handed over to a family member, friend or co-worker.
You must inform us within seven working days of the delivery due date if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Before delivery, we will contact you regarding when we will be delivering and whether we would like assistance to aid the driver to unload. Deliveries will be made via a reputable carrier. You will be requested to sign for the goods received. Please be aware that we cannot accept any claim for damages caused by the carrier once you have signed for the goods "received in good condition" or words to this effect that appears on the carrier's paperwork/delivery notes.
For your own good please ensure that you check the goods thoroughly for any visible signs of damage before signing.
You will become the owner of the goods you have ordered when they have been delivered to you and paid for in full. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If however you delay in accepting the goods, our delivery responsibility for everything other than any damage incurred in transit or other negligence on our behalf will end on the date the carrier tried to deliver the goods to you. The carrier is entitled to hold the goods in storage and charge you a reasonable charge for the storage and insurance for the goods which you will be liable to pay to the carrier. You may also become liable for the redelivery costs of the goods for a second time. Once the delivery process begins, i.e. goods are in transit, then you will not be able to cancel any contract you have with us for the services carried out by us on your behalf such as the postage and packing services.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
As a company we do create back orders. All products on our website are available for purchase and are currently held in stock (unless otherwise stated). Should in the event that our stock is incorrect and we cannot fulfil your order – you will be notified and a back order will be created for that item.
We guarantee your satisfaction. Please advise us within 7 days if you are not completely satisfied or the items have been damaged before returning any item. All items returned will be at the customers cost.
Governing Law: The contract between us shall be governed by and interpreted in accordance with UAE law and we both agree to submit to the non-exclusive jurisdiction of the Dubai Courts.
Physiomart LLC does not disclose buyers' information to third parties other than when order details are processed as part of the order delivery fulfilment purposes. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes.
All products will be refunded in full provided that they are returned to us unopened and in a re-saleable condition.
Items returned within the seven-day cooling off period:
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you. We will not refund your costs in returning the item to us.
Items returned under the 30-day returns guarantee:
Where you are withdrawing from your purchase between the seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of any additional delivery service provided to you in connection with your purchase.
To ensure the quickest way for your return to be processed is to obtain a Returns Authentication Number (RAN). This is obtained by contacting us on 04 250 2583. When calling we require your invoice number (can be found on the invoice sent with your order) and your order number (for online orders). Returns must be clearly marked with the RAN (if obtained), your full name, address, and invoice number. This will enable us to identify the goods.
Once you have been allocated a Returns Authentication Number - simply follow the instructions on the returns form that has been supplied with your delivery.
You can expect a refund in the same form of payment of payment originally used for purchase within 3 weeks of our receiving your return.
Exchanging an Item:
If you have ordered an item incorrectly, then the item can only be exchanged providing the item is being exchanged for the same item but in a different size and is the same value. Items being exchanged must be returned in its original packaging and in a re-saleable condition. Once we have received the item, we will then exchange it for you. Unfortunately we cannot send any exchange item out until the original item has been returned to us. All items must be returned to us using your own courier/postal service. We recommend that you use a 'courier' or 'registered post' service to ensure that you can track the parcel.
Please note that if you wish to return a purchased item - then it must be returned to us in its original packaging and in a re-saleable condition.
All products that are returned to us in an unopened and re-saleable condition will be refunded in full.
If you need to reach us, please email us at [email protected]
Alternatively, you can call us on 04 250 2583 during working hours 08:00 - 17:00 (Sunday - Thursday)