All products will be refunded in full provided that they are returned to us unopened and in a re-saleable condition.
Items returned within the seven-day cooling off period:
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you. We will not refund your costs in returning the item to us.
Items returned under the 30-day returns guarantee:
Where you are withdrawing from your purchase between the seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of any additional delivery service provided to you in connection with your purchase.
To ensure the quickest way for your return to be processed is to obtain a Returns Authentication Number (RAN). This is obtained by contacting us on 04 250 2583. When calling we require your invoice number (can be found on the invoice sent with your order) and your order number (for online orders). Returns must be clearly marked with the RAN (if obtained), your full name, address, and invoice number. This will enable us to identify the goods.
Once you have been allocated a Returns Authentication Number - simply follow the instructions on the returns form that has been supplied with your delivery.
You can expect a refund in the same form of payment of payment originally used for purchase within 3 weeks of our receiving your return.
Exchanging an Item:
If you have ordered an item incorrectly, then the item can only be exchanged providing the item is being exchanged for the same item but in a different size and is the same value. Items being exchanged must be returned in its original packaging and in a re-saleable condition. Once we have received the item, we will then exchange it for you. Unfortunately we cannot send any exchange item out until the original item has been returned to us. All items must be returned to us using your own courier/postal service. We recommend that you use a 'courier' or 'registered post' service to ensure that you can track the parcel.
Please note that if you wish to return a purchased item - then it must be returned to us in its original packaging and in a re-saleable condition.
All products that are returned to us in an unopened and re-saleable condition will be refunded in full.